TuneSpan skips all files when spanning. Why?????

J D Thomas shared this question ago

Answered

I have selected the files, dragged to Span area, and after clicking Span... and then setting the location, TuneSpan skips all the files. Nothing is happening. As of right, this app is useless for me.

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Replies (3)

Pico Mitchell ●

Thanks for getting in touch. Could you please send a screenshot of the Span Results so I can see why they were skipped... or, do you remember the error reason that TuneSpan listed?

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Pico Mitchell ●

Without any further information, I'm sorry but I can't help.

Going to mark this question as "Doesn't need answer"

If you want to get back in touch with more info, please feel free.

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Jim Muse ●

He didn't send one, but here is mine, with the same issue...

Files:

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Pico Mitchell ●

Thanks for getting in touch. Is TuneSpan requesting file access when the span starts (and you're granting it?), or is it not doing anything and just skipping everything and jumping straight to the results?

The could be caused by a File Access issue, or it could be that TuneSpan is requesting access to the wrong location, which I've seen sporadically with the current version of TuneSpan.

I've got a TuneSpan 1.3 update waiting for review which should be out by the end of next week that should hopefully fix either of these problems.

But, let me know whether or not TuneSpan is requesting access at the beginning of the span and depending on that we can try to correct the issue with the current version before TuneSpan 1.3 is out.

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Pico Mitchell ●

TuneSpan 1.3 is now available on the Mac App Store http://mas.tunespan.com

Please let me know if you continue having the same issue the latest version.

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Sam Elchert ●

I'm having same issue and I have 1.3.1. I double back-up my music. Moving from Mac to external HD 1 and trashing files worked no problem. Now I'm trying to move to external HD 2 from external HD 1 without trashing files, and it's saying for security I must explicitly allow tunespan to access my files. I allow access, then it skips as the previous questioner showed.

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Sam Elchert ●

Hmm never mind. The access pop up was defaulting to my desired span location, instead of the external HD 1 source location. Changed the access to HD 1 and now it seems to be working.

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