Reorganizing changed tags

Lothar Buettner shared this question 2 years ago
Need Answer

Hi,


my TV-shows of iTunes are all spanned to a NAS. I changed the name of a spanned TV-Show. At next start of TuneSpan I am asked, if this track should be reorganized. After saying "Yes", the reorganization runs.

BUT: Than TuneSpan asks again, if it should be reorganized again. So. TuneSpan reorganizes it back to previous version.

How, can I stop the second change back?

Thanks!

Lothar

Comments (19)

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Thanks for getting in touch. I'm so sorry you've run into an issue.


Would you mind sending me a screenshot of both of the prompts that you get so that I can see exactly what TuneSpan is trying to change back and forth?


The full path should be listed in each row, but if it's getting cut off, you can hover over the row and the full path will be shown. Please make sure the full path (of at least the same track) are included in both screenshots.

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Hi Pico,

it's long time ago, but the problem still exists. Today I did Tag-changes with a video and did screenshots of all info-windows and of TuneSpan. TuneSpan comes up asking for Re-Organization, but after completion, the changes are not really done. And TuneSpan immediately asks again for Re-Organization, allthough I did no additional change, and afterwards all Tags are like before. Do you have any idea?

Many thanks!

Lothar

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In the meantime I have discovered, that with the 1st Re-Organization - I changed the entries in Title, Series and Episode ID - but at the file location TuneSpan only changed the name of the folder and left the file name as it was. Perhaps that is why TuneSpan immediately askes to Re-organize again back to the original tags.

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Thanks for getting back in touch. From looking over your screenshots, I'm a bit confused...

It looks like you changed the tag in iTunes and then TuneSpan prompted to update... that part is normal.

But then the tag was changed back in iTunes without any interaction from you? That part is not normal and would be an iTunes bug. TuneSpan never changes a tracks tags, it would only update the folder organization based on the current tags.

So, the second reorganization request from TuneSpan is expected, TuneSpan is just following whatever is listed in iTunes.

This seems like it may be an iTunes bug that TuneSpan is simply reacting to. Does that sound right?

If you modify the tag in iTunes but then do not reorganize with TuneSpan, does the tag still get automatically changed back in iTunes?

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Sorry, to confuse you.

You Wrote:

It looks like you changed the tag in iTunes and then TuneSpan prompted to update... that part is normal.


My Answer

Yes, this is o.k.


You Wrote:

But then the tag was changed back in iTunes without any interaction from you? That part is not normal and would be an iTunes bug. TuneSpan never changes a tracks tags, it would only update the folder organization based on the current tags.


My Answer:

No. I did no additional changes in iTunes after TuneSpan reorganized. When I close TuneSpan after reorganization and open it again, TuneSpan ask again for reorganization without any changes done in iTunes. I only can avoid this second change, if I click: Do not remind me for reoirganization.

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Thanks for the info. The bit that is confusing though is the image called "Info AFTER reorganization" which is a screenshot of the iTunes Info window with the original information in it...

This information would not be changed by TuneSpan. TuneSpan was only updating the folder organization based on whatever tags it read from the XML. So, it looks like the tags were reverted by iTunes before TuneSpan prompted to reorganize the tracks again. Is this correct?

If so, is that reproducible without any TuneSpan interaction? If you change these tags in iTunes do they get changed back automatically without doing any reorganization in TunePaan?

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1. I changed the name of a video in iTunes.

2. When I start TuneSpan, it recognizes the changed tag (name) and offers to "reorganize". (1st screenshot)

3. When completed I checke in iTunes and the name of the video is changed.

4. I click "continue".

5. TuneSpan offers again to "reorgnize". (2nd screenshot). If I click "remind me later" it offers to reorganize each time when I start TuneSpan. After I give up, it reorganizes back to the original name and it is also changed back in iTune.


I am wondering, if I am the first user with this issue? In general I am very happy with TuneSpan. I use it to span all my more then 300 films and TV-shows to my NAS for streaming with AppleTV to my TV. It runs perfectly.


I hope you can help.


Thanks and best,

Lothar

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Issues like this have come up in the past, but I thought they were all fixed in previous updates.


Based on these screenshots, this seems potentially new and different. The tags in the first bold row are different in each one, like TuneSpan is actually getting different tags back from iTunes each time.


Would you mind sending a screenshot of the Get Info window for this same track in iTunes?

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I do not know, what you mean with "Get Info window"?

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I'm meaning the Info window in iTunes when you select a track and click Command+I. Or via the Get Info item in the Edit menu.

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I know it's been ages, but I've made some changes in TuneSpan 1.4 which should hopefully fix the constant offering to relocate issue. Please let me know if you're still getting the same behavior with the latest version of TuenSpan.

You can get the update on the Mac App Store: https://mas.tunespan.com

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Hi Pico, did you receive my e-Mail with 5 videos attached, and could you open it?

Thanks and best,

Lothar

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Thanks for getting back to me.


I'm sorry, I don't see any email from you. Maybe the video attachments were too large?

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Do you have somewhere a Cloud-Drive, where I could upload these videos? Or can I just upload it here to this forum? These 5 videos are 360 MB in total

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I uploaded the videos to my Google Drive. If you give me an email-adress, I will share this folder with you and you could download.

Unfortunately the issue, that TuneSpan does always re-organize back done changes still exists. Also after I installed the provided update. So, I have done 5 videos demonstrating the process and showing that issue. You should watch it step by step, start with TuneSpan_1of5 up to TuneSpan_5of5. I am curious, if you find out, that I do something wrong, or you recognize, a funny behaviuor of TuneSpan.

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I'm sorry to hear the reorganization bug isn't fixed. There was one issue that I believe I fixed but I also knew there were reports of a few different reorganization bugs. Hopefully I can find a solution to yours and release a minor update for it.


Thanks so much for taking detailed videos. You can email me the link by using the Contact Developer menu item in the TuneSpan Help menu or by using the form at https://contact.tunespan.com (I'd rather not post my raw email on here to help avoid spam).

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Through more testing with Lothar over email, we have found this issue is specific to the QNAP NAS and does not seem to be an issue with TuneSpan.


The same behavior does not happen when he tested spanning to another wired drive.


I have suggested getting in touch with QNAP to see if they know exactly what is going on with the NAS to cause this.


Lothar, please post here if you are able to disable it or at least figure out what is going on so others who may run into that same issue can find help here.

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Hi Pico,

you are right: After I installed a new firmware for my QNAP-NAS the reorganization bug does not occur any more. TuneSpan recognize, that I changed a tag, asks for reorganization, does it and ... no further messages. The file remains changed as it should be.

Thank your for the conversation, which at its end leads to a solid solution. TuneSpan - and its developer :-) - remains a great tool!

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So glad to hear that you've found a solution!


Thanks so much for posting back here to let me and future readers know :-)

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