NAS and iTunes using tunespan

chris courtright shared this question ago

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I am have a WD NAS which i would like to put my iTunes movies on yet when i try to span it with tunespan it fails .... have you heard of this issue if so, any ideas?

thanks

chrisc

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Pico Mitchell ●

Thanks for getting in touch. I'm sorry you've run into an issue.

Would you mind sending a screenshot of the Span Results? The failure reason that TuneSpan lists for each track if important to understanding the problem.

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chris courtright ●

Hi Pico,

Tunespan is in crash recovery mode and i can't get out of it. I can't span any files, change the span folder, etc Image attached.

thanks

chrisc

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Pico Mitchell ●

Strange that TuneSpan got into Crash Recovery Mode with nothing in the Spanning Queue, that should not have happened.

But, it's simple to get out of Crash Recovery Mode. Just quit TuneSpan and when you're prompted about Crash Recovery, just choose "Quit & Don't Recover"

Do you remember if and when TuneSpan crashed while spanning to cause it to go into crash recovery mode?

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chris courtright ●

Good thought...but it didn't work. Still in Crash Recovery mode and can not span anything. It's like the app is hung. do i need to re-install the app?

thanks

chrisc

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chris courtright ●

Pico, got it out of Crash Recovery mode....i am now trying to span one iTunes movies to the NAS will let you know how it goes.

thanks for your help,

chrisc

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Pico Mitchell ●

Hey Chris, I'm assuming things are all good now, but I wanted to check back in with you so I can close this topic.

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