New Topic

Random Applications Support Topic Problem TuneSpan

LOading hangs at "Preparing Interface" stage on iTunes 12.8 / High Sierra

Robert J Edwards shared this problem ago

Solved

Software started hanging after switching to High Sierra. It was working fine until a few days ago (under High Sierra), then started hanging. I can only get out with a forced quit.

Help!

Bob

The same problem

Replies (5)

Pico Mitchell ●

Thanks for getting in touch. First off, have you updated to the latest 1.4 version which I just released a few days ago?

Reply URL

Robert J Edwards ●

Thanks for the quick reply. Yes, I have version 1.4.

Reply URL

Pico Mitchell ●

I'm so sorry for this issue.

I just got a report of the same thing from another user. Oddly, I never ran into this in my testing.

Would you mind emailing me a copy of your iTunes Library XML to see if I can replicate the issue on my end?

Also, what are the specs of your Mac?

Reply URL

Robert J Edwards ●

I left the program running for a bit, and I can now see the normal screen with what appears to be my latest editing incorporated. The "spinning ball" will not go away, however, and prevents me from doing any actions.

Here's my Mac info:

Model Name:Mac mini

Model Identifier:Macmini6,2

Processor Name:Intel Core i7

Processor Speed:2.3 GHz

Number of Processors:1

Total Number of Cores:4

L2 Cache (per Core):256 KB

L3 Cache:6 MB

Memory:16 GB

Boot ROM Version:MM61.010E.B00

SMC Version (system):2.8f0

Software:

System Version:macOS 10.13.6 (17G65) Kernel Version:Darwin 17.7.0

I will try to send the Library XML separately.

Reply URL

Pico Mitchell ●

Thanks for this info. Is iTunes running when you're launching TuneSpan? Does the same thing happen when iTunes in not running? I'm asking because I'm curious if this may have something to do with some album artwork loading process.

URL

Robert J Edwards ●

It does it either way, with iTunes open or with iTunes closed.

URL

Pico Mitchell ●

Good to know. Thank you for checking.

If you're willing to help test, I can send a copy of TuneSpan over that will do extra logging to help narrow down exactly where the lag is happening.

Just need to email me directly since I don't want to post it here.

URL

Robert J Edwards ●

Not a problem. Where do I find your email?

URL

Pico Mitchell ●

To avoid spam I don't want to post it directly here, but you can use https://contact.tunespan.com or from the help menu of the app if you can get to it before it starts hanging.

URL

Pico Mitchell ●

With the help of Robert and another awesome user I was able to find the cause of this hanging and release an update to fix it.

You can get TuneSpan 1.4.1 on the Mac App Store now which fixes this possible hang issue.

For those curious, this had to do with an inefficiency in the Media Locations list that would get triggered only when a user had a folder with tons of contents expanded, or tons of folders expanded.

You can get the update here: https://mas.tunespan.com

Reply URL