Didn't allow access to all necessary locations to perform the span-Please try again

Mark Mester shared this problem 5 years ago
Solved

I can't get this to work! I get the following message every time I try to do a span. " Didn't allow access to all necessary locations to perform the span-Please try again. Any help?

Comments (3)

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Thanks for getting in touch, I'm very sorry you've run into an issue.


TuneSpan should have logged a message in the Console about an “Inaccessible Location” which you can search for in the logs.


What is the path and read/write status of the location listed in the Console?


Also, you can check the new “File Access” menu (which you can see in the screenshot below) in TuneSpan for the span location in question. If the location is now showing up as Readable and Writable, you can Remove Access for the location and try again. After removing access, TuneSpan will request fresh access on the next span.


Please let me know what you find.


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I just chose allow access to all files from the menu and that worked. Thanks.

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Cool, I'm glad to hear that worked.


But, if you'd like to test this out a bit with me, I'd like to solve whatever caused the pre-selected access location to not work for you.


If you can help me figure it out, then hopefully I could avoid this issue for new users in the future.


But, if you don't have time, I understand.