Error 513: TuneSpan fails on transfer
I apologize in advance for the redundancy. I emailed this support request to you as well.
I purchased your software a few days ago and was able to successfully transfer about 16 GBs of media from iTunes to my external hard drive.
Today I'm trying to transfer 3 more media files and I get the following error:
"File could not be copied to "Public", an error (code 513) occurred. Contact firstname.lastname@example.org for help. Failure reason: TuneSpan may need file access. You don't have permission.